Ticket FAQ

No. Any tickets obtained from unofficial agencies or websites will be deemed invalid, tickets will not be refunded and entrance to the venue will be prohibited. For a full list of Official GC2018 Ticket Sales Channels please visit ' How To Buy'.

It is important to only buy GC2018 tickets through official sales channels. Do not trust search engine results and make sure you sign up to the official GC2018 Newsletter to keep up-to-date with the latest news.

If you are unsure, please check ' How To Buy' for a list of Official GC2018 Ticket Sales Channels.

Tickets are on sale now and will be on sale right through to the end of the Games.

GOLDOC recommends that you purchase your tickets ahead of each event. There is no guarantee that tickets will be available at each venue ticket box office.

Make sure to Buy Official! The Main Ticket Box Office in Victoria Park and Broadbeach will open 14 March 2018.

A ticket will provide you with access to a GC2018 ceremony or sport session. Sessions are defined as an individual sporting event, or group of individual sporting events, held in close timing to each other at one specific venue, whereby one ticket per person is sold to cover attendance. Sessions for each sport are identified in the Competition Event Schedule and can be found at gc2018.com/tickets.

Yes. Children aged 16 and under as at 4 April 2018 are eligible for half price tickets where available. Visit gc2018/tickets to view the full list of ticket prices.

Infants under 2 years of age as at 4 April 2018, are granted free entry to GC2018 ceremonies and sports sessions providing they enter with, and sit on the lap of, an adult parent or guardian who possess a valid ticket. Infants cannot occupy a seat of their own and only one infant may enter with one Adult.

Yes. Please refer to the Competition Event Schedule at gc2018.com/tickets for ticket limits per session within a sport or ceremony.

Refund or exchange of tickets is only applicable if the event is cancelled, rescheduled or relocated and you cannot or do not wish to attend the rescheduled or relocated event.

Yes, please visit the official GC2018 Fan Marketplace. Please read the Ticket Terms and Conditions carefully to understand your rights and obligations.

Tickets must not, without GOLDOC’s prior written consent, be transferred, used or otherwise disposed of for any commercial purpose or for any marketing or promotional purpose, whether or not for commercial gain (including in connection with any competition, advertisement, promotion, auction or sweepstake or as part of any hospitality or travel package).

The draws for the Netball, Basketball, Beach Volleyball and Hockey competitions have already been completed. The remaining draws for team sports cannot take place until the necessary qualifying events are complete and teams have accepted their invitations to compete at GC2018. As with all major events, the quarter-finals, semi-finals and finals of any team sport will be the tickets in the highest demand and will sell first. To keep up to date with all of the most recent team draw information, please visit GC2018 The Sport.

For the qualifying stages, if the draw has not already taken place, we suggest you purchase tickets for the dates and venues you are interested in attending. Once the draws are announced, you may then be able to order any additional tickets for the country you would like to see competing, subject to availability

Yes. Navigate to gc2018.com/tickets a in your mobile browser to purchase tickets.

GC2018 Tickets are being distributed.

Below you will find the ticket delivery method guidelines, based on each individual distribution method:

Print-At-Home: Your ticket(s) will be delivered via email within 10 business days

Broadbeach Main Ticket Box Office: Now Open

The Broadbeach Main Ticket Box Office is located just off the Gold Coast Highway, adjacent to the Gold Coast Convention & Exhibition Centre. The box office is open between 11am and 7pm on 14th March to 4th April, and 8am to 8pm on 5th April to 15th April (AEST). The GC2018 Ticket Account Holder must collect the tickets and present their customer ID and a form of photo ID. GC2018 tickets will not be issued to persons other than the GC2018 Ticket Account Holder.

If you have selected Print-At-Home and have bought more than one session or sport, you will receive an email per session that you have purchased.

If you have selected mail as your ticket delivery method and your ticket/s were purchased in one order, you will receive one envelope.

If you have selected mail as your ticket delivery method and your ticket/s were purchased in multiple orders, you may receive more than one envelope.

If you have selected multiple delivery options, you may receive your tickets at different times. Please refer to the delivery method guidelines above.

The advertised ticket price includes free public transport on event day within the South East Queensland TransLink public transport network, the Cairns TransLink bus network and on the Townsville qconnect bus network when a valid event ticket is presented.

For the comfort and safety of all patrons, there will be restrictions on what can be brought into venues. Specific venue entry conditions which govern what spectators can bring into each venue are available online at gc2018.com.

We encourage all spectators to read the venue conditions carefully before attending GC2018 to help enhance your Games experience.

Yes, there are four events that will be free to the public: Cycling - Road Race, Cycling - Time Trial, Marathon and Race Walk. You do not require a ticket to attend these events.

Simply visit your GC2018 Account and sign in using your current username (the email address you have registered with) and your password. Once you have logged in, you will be able to update your details.

Log in to your GC2018 Account using your current username (the email address you have registered with) and your password. Once you have logged in, select the “Unsubscribe” tab and un-click any communications that you no longer want to receive.

Yes, to express interest in receiving further information regarding the GC2018 Corporate Hospitality program, please make an enquiry to hospitality@goldoc.com or call 07 5629 6333 to discuss these opportunities.

Yes, GC2018 ticket prices are the same for everyone.

All Australian residents can purchase tickets online or via the GC2018 Ticketing Customer Service Centre.

Visit gc2018.com/tickets or call the GC2018 Ticketing Customer Service Centre on 1300 21 2018. If calling from outside Australia, dial +61 7 3404 6735. Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). (Please note, call costs will apply).

Some Commonwealth nations or territories have official General Sales Agents (GSA) offering a dedicated sales site for tickets to GC2018. Residents of these countries will be unable to purchase tickets via gc2018.com.

Residents of a Commonwealth nation or territory that is not Australia should visit 'How To Buy' for a list of Official GC2018 Ticket Sales Channels in your nation or territory.

Residents of a non-Commonwealth country can purchase tickets online at gc2018.com/tickets or via the GC2018 Ticketing Customer Service Centre on +61 7 3404 6735. Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). (Please note, call costs will apply).

Entry into Australia requires a valid passport, and may require a visa depending on nationality. Refer to the Australian Government Department of Immigration and Board Protection for the most up to date information before purchasing your tickets.

No refunds or exchanges will be offered for spectators that have purchased tickets and do not have all necessary travel documents.

Yes, all people purchasing tickets for GC2018 will be required to create a specific GC2018 account. Visit GC2018 Account to create your account.

Yes, you can use your existing GC2018 Account to purchase tickets.

Specific information regarding the GC2018 Commonwealth Games Athletes Family and Friends’ (AF&F) ticket program is available to Athletes through their Chef de Mission, or at the Village Ticket Box Office.

Tickets purchased in a single order at the same time will be seated together for the relevant session.

All ticket purchases are final. Once purchased, tickets may not be exchanged or returned for refund. Seats are allocated based on the best seat available in the chosen price category at the time of order and cannot be relocated.

Tickets for a sport session or Ceremony that were purchased in separate orders, or at a separate time, will not be assigned together. Seat locations cannot be exchanged for another location.

Yes, you can purchase additional tickets for a session. Your order should not exceed the stated ticket limit for a session. Any orders exceeding this ticket limit may be partially or fully cancelled as a result.

Yes, please visit GC2018 How To Buy and download the Venue Seating Plans pdf. This will provide you seating plan information for all of your GC2018 tickets.

Accessibility is a key GC2018 sustainability priority with a focus on eliminating barriers (physical or otherwise) to a safe, independent and dignified GC2018. Ticketing for people who have an accessibility requirement will be available across all ticketed GC2018 ceremonies and sessions. Each accessible seat ticket is issued with a complimentary companion seat on a one-to-one basis.

There are two types of accessible seating at GC2018. This includes wheelchair spaces and enhanced amenity seating. Enhanced amenity seating might be on an aisle, involve less stairs or have more space around the seating position.

Accessible seating is available for persons who have a disability or impairment in accordance with GOLDOC’s Accessible Ticketing Policy available at gc2018.com.

GC2018 is affiliated with the Queensland Companion Card program and we are committed to providing an accessible Games with accessible seating tickets available in all ticketed GC2018 competition venues.

All GC2018 venues will be accessible. Services and facilities will be available for people with accessibility needs.

An accessible public transport network will deliver spectators with an accessibility requirement and their companions to the venues. Details of the specific accessible transport methods and routes will be detailed in the lead up to GC2018.

For people unable to use voice calls directly, we recommend the use of the National Relay Service to contact the GC2018 Ticketing Customer Service Centre. We provide a dedicated accessibility ticketing line on 1300 21 2018.

All accessible seats will be allocated a companion seat on a one to one basis and these seats will be allocated together. GC2018 will endeavour to accommodate additional seats purchased through the one transaction as close as possible to the accessible seating, however this may not always be possible and is subject to availability.

Please call 1300 21 2018 . If calling from outside Australia, please call +61 7 3404 6735.

Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). (Please note, call costs will apply).

For people who are not able to use voice calls directly, we recommend the use of the National Relay Service.

The GC2018 Ticketing Guide is available at gc2018.com in an accessible format. The website aims to conform to Level AA of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0. If you require an alternate format, please contact GC2018 Ticketing Customer Service Centre.

A restricted view ticket allows entrance to a specific session, just like a standard ticket. In the venue, a spectator may have an obstruction of the field of play, while sitting in their seat. This is clearly defined for anyone purchasing restricted view tickets, but still provides a great opportunity to enjoy the GC2018 Games.

GOLDOC has done everything possible to identify as many additional tickets as possible. Restricted view tickets are available after standard tickets are exhausted. The website clearly defines which tickets are classified as restricted view tickets during the purchase process. Restricted view tickets allow even more people to enjoy the GC2018 Games.

Restricted view tickets will be made available after standard tickets are gone. Restricted view tickets were not assigned during the Ticket request period.

Price categories are an indication of seat locations inside venues. Tickets in price category “A” will provide seating that is generally closer to, or provides a more desirable location by, the field of play when compared to tickets in lower price categories. All price categories will provide a great Games experience however.

Price categories will be clearly identified on the competition event schedule as well as online when you go purchase through an Official GC2018 Ticket Sales Channel.

We accept all major credit and debit cards (Visa, MasterCard, Diners Club and American Express).

We are not able to accept payments by Cheque, PayPal or other payment methods.

GC2018 tickets include all ticket fees and credit card fees in the advertised price. You may choose to have tickets delivered in a way that will incur a charge, such as posting them via recorded delivery or to an international address, but there are options for everyone that do not cost anything more than the ticket price we advertise.

Simply visit your GC2018 Account and sign in using your current username (the email address you have registered with) and your password. Once you have logged in you, you will be able to update your details.

Tickets will only be delivered to the physical address, or email address, of the account holder. We cannot send tickets to a different address.

Children’s tickets can be purchased for most price categories, but not all. Children must be between 2 and 16 years of age as at April 2018. For specific details go to gc2018.com/tickets.

No. Payment plans or deferred payment options are not available.

You must have a debit and/or credit card to purchase tickets online or over the phone. From July 2017, Ticketek agencies within Australia will accept cash for the purchase of GC2018 tickets.

Refund or exchange of tickets is only applicable if the event is cancelled, rescheduled or relocated and you cannot or do not wish to attend the rescheduled or relocated session. Please see the GC2018 General Ticket Terms and Conditions for further information at gc2018.com/tickets.

If you are buying tickets for a session that has ‘General Admission’ or ‘General Admission by Section’ seating, these venues are operated on a first-come, first-serve basis. When you arrive at a venue you will be directed to available seats or sections by our event staff.

Reserved seating is when a ticket is assigned a specific seat at the venue or location. Seats are typically identified by section, row number/letter and seat.

For sessions where you have a reserved seating ticket, you will need to sit in the seat/s assigned to you.

We will assign you the best available seat within your chosen price category.

Please leave plenty of time when planning your journey to the venues. Please refer to your ticket to confirm the gate opening time for your specific session.

Ticket limits have been designed to allow for school/large group bookings to a wide range of sports. If your ticket request is above the ticket limit found at gc2018.com/tickets please send a request to tickets@gc2018.com a with a request for the relevant sessions, and your school/group details.

No. Re-entry will not be permitted once a ticket has been used to enter a session. It cannot be used to exit and enter again, including between sessions.

No. Access to sessions will only be granted upon presentation of a valid GC2018 ticket.

Why not be one of the first to get updates on GC2018 ticketing by signing up to the newsletter at gc2018.com/tickets.

Alternatively, we will periodically update gc2018.com/tickets from time-to-time.

Want to chat? Our GC2018 Ticketing Customer Service Centre is available and can be contacted on 1300 21 2018 from within Australia and +61 7 3404 6735 from outside Australia.

For accessibility ticketing enquires and bookings please call our dedicated team on 1300 21 2018 or +61 7 3404 6735 from outside Australia. (Please note, call costs will apply).

Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST).

Spectator Venue Guides by venue will be available on-line gc2018.com as of 5 February 2018.

Make sure you have reviewed the Ticket Terms and Conditions at gc2018.com/tickets, as they outline the processes and limitations in place.

As one of Australia’s premier holiday destinations and a city renowned for its thriving tourism industry, the Gold Coast has an abundance of accommodation options to choose from.

Spectators planning their experience can explore hundreds of different accommodation options designed to suit all tastes and budges.

For more information regarding accommodation availability in proximity to venues, visit gc2018.com/accommodation.

TOP ACCOMODATION TIPS

1. GET IN EARLY AND SHOP AROUND:
   Start your search and work out your best accommodation option.
2. CHOOSE YOUR GOLD COAST DESTINATION:
   With GC2018 events being held right across the Gold Coast, go beyond the obvious holiday suburbs and uncover other areas that might suit your experience better. There are accommodation options across the city and surrounds, with many close to venues and transport options.
3. CHOOSE YOUR ACCOMMODATION OPTION:
   Consider all accommodation options, from hotels, motels, apartments private rentals and camping, caravan and holiday parks.
4. STAY A WHILE AND EXPERIENCE:
   Many accommodation providers may require a minimum length stay during the peak period. It is recommended travellers search for at least a five (5) night stay.

TRENDING ACCOMODATION

• Apartments
• Backpackers and Hostels
• Bed and Breakfasts
• Cabins and Cottages
• Caravans and Camping
• Farmstays
• Houseboats
• Holiday Houses
• Hotels, Motels and Resorts
• Retreats and Lodges
• Schools and Dorms
• Australian Homestay Network